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DELIVERY INFORMATION

DELIVERY CHARGES

We are only delivering the products in the UK excluding Northern Ireland.

We are pleased to offer free shipping on all orders to all customers. Most orders will be delivered within 15 working days.

On occasion there may be reason for us to operate outside these target timelines. Where this is the case, we will notify you as soon as possible after your order is placed.

RECEIPT OF ORDERS

Our deliveries are made during normal business hours, throughout the week. When you place an order, you agree that you or another adult eligible to purchase alcohol will be available to sign for the parcel. If no eligible adult is available, you accept full responsibility for rearranging delivery or collection with the relevant courier. Please note that you or whoever is accepting the delivery can be asked for a valid ID proof to confirm their age and identity and when asked so, it must be provided. If the ID proof is not provided, this will hold a valid ground for us to cancel the said delivery.

If your order has not arrived by the estimated delivery date, please contact our customer services team as soon as possible using the details set out in the Contact Us section of the Sales Terms of Use. However, if you have already received a tracking ID from DHL, you should be able to track your order and/or contact DHL directly.

DELIVERY ADDRESSES

We can deliver your order to an address that is different to your billing address. This includes your place of work, so long as there is someone present that can sign for the parcel on your behalf in accordance with the Receipt of Orders clause above and that your place of work does not breach the delivery restrictions outlined below.

DELIVERY RESTRICTIONS

Please note that we are unable to accept orders to certain types of address. Such locations are outlined below – please read and should you have any concerns contact a member of our team.

  • Post Box Numbers may not be used as delivery addresses and orders to such addresses will not be dispatched.

  • British Forces Post Office (BFPO) cannot be used as a delivery address and orders to such addresses will not be dispatched.

  • Orders placed to any country outside the list of international delivery options presented at checkout will not be accepted and orders to such addresses will not be dispatched.

INSURANCE CHARGES

All orders are insured by us to the retail value of products sold at no cost to you.

TARGET DELIVERY TIMELINE

Once your parcel has left our premises, we have no direct control over the punctuality of service provided by our delivery partners.

No responsibility for delays outside our control. We are not responsible for any failure or delay in performing our obligations under the contract where that failure or delay results from any event that is outside of our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us within a period of 14 days (from the date you were due to receive your order) and receive a refund for any products you have paid for but not received within [30] working days after the day on which we accept your order

If you do not re-arrange delivery. If, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract. We may deduct that compensation from the bank account, which you used to pay for the product(s).  We may make that deduction from that bank account in more than one payment.

Performance of delivery services. If you do not allow us access to your property to deliver the products as arranged (and you do not have a good reason for this) we may charge you additional costs incurred by us as a result. If, despite our reasonable efforts, we are unable to contact you or to re-arrange access to your property we may end the contract.

Your legal rights if we deliver products late. You have legal rights if we deliver any products late. If we miss the delivery deadline for any products, then you may treat the contract as at an end straight away if any of the following apply:

  • (a) we have refused to deliver the products; or

  • (b) you told us before we accepted your order that delivery within the delivery deadline was essential. We may reject an order if you set a delivery deadline, which we will not be able to meet.

CUSTOMS AND DUTIES

All of our whiskies are sold subject to UK alcohol tax.