Damaged & Wrong Goods
We want all our customers to receive their orders in perfect condition so if you think there is a fault with a product you have received, please let us know straight away by contacting us on infog@glenfiddich.com. We will aim to resolve any issue with a faulty product as quickly as possible but we need you to tell us as soon as you discover the fault so we can resolve the issue for you.
Please be aware that to ensure safe delivery:
• Decanter stoppers (if applicable) and/or other small items may be packed individually within your parcel,
• Bottles with wooden presentation boxes may not be packed within the boxes but packed separately within your consignment and
• Bulky packaging may be sent in separate parcels.
In the very unlikely event of any damage, please contact us. Please include as much information as possible. We may also require photographs of any damage including all the packaging for insurance purposes.
We will also need a picture that clearly shows the seal intact on the damaged or broken bottle. Please retain the product, box, and all packaging until instructed by us
We will either send you a replacement item or refund you the price of the product only.
WRONG GOODS
If you have received an incorrect item in your order, let us know straight away by contacting us. We will either send you a replacement item or refund you the price of the product only.
LOST GOODS
In the unlikely event that goods are misplaced on their way to you, we will ensure a replacement is sent directly to you, if available. Where a replacement item is not available due to it being discontinued or the original item being a "One Off" we will reimburse you for the full cost of the item only. No compensation will be paid.
All discrepancies with the contents of your order must be reported at infog@glenfiddich.com within 48 hours of receipt of your order.
